Client Acknowledgment
Review and check each item — not a commitment
Review each item and check the box to confirm you understand. This is not a commitment — it lets our next department know you reviewed these items.
Normal Pushback
During the process you may receive letters, calls, or notices from the resort or collection agencies. This is routine and expected. Your team handles all of it — you do not respond directly.
By law, we must present every offer the resort makes. Their first offer is almost always "we'll let you out — with $0 back." You do not have to accept it. You have the full 36-month Guarantee Term. The rule: you must accept the best offer made, as long as exit is part of it.
Reimbursement
Recovery of some or all funds you have paid into the timeshare. In some group filings, 20–40% of participants receive compensation checks directly from the resort.
It is not guaranteed and cannot be relied upon. But it is actively pursued in every case. Any funds recovered go directly from the resort to you — Alpha keeps no percentage.
Guarantee Term & Timeline
With active mortgage: Average 6–18 months. The resort has more leverage while a balance exists.
Paid in full: Typically resolves faster — the resort's primary leverage is removed once no balance is owed.
The Guarantee Term is 36 months. If no Favorable Outcome by then, you may request a full refund or extend at no cost.
Favorable Outcome
A written, verifiable resolution from the resort releasing the Client from all ownership obligations, deed liability, and ongoing financial responsibility.
Must be in writing, signed by the resort, with the deed removed from county records. Verbal agreements do not qualify.